It is important to make a good first impression. We want our guests to remember their first impression when they arrive at our hotels. The same goes for guests who leave our hotels. We want our guests to leave with a smile on their faces and the feeling that we were there for them throughout their stay. From start to finish, we want to create an unforgettable experience. The Guest Arrival Experts provide a variety of services to assist guests in their arrival and exit. They have the freedom to use their space to do what is necessary. The Guest Arrival Expert is a part of the guest experience, whether it's processing operational requirements, responding to guest requests, or sharing highlights from the area.
Whatever your position, there are some things that are essential to success. These include creating a safe work environment, following company policies, protecting company assets and assets, keeping confidentiality, upholding quality standards and maintaining professional appearance and uniform. Guest Arrival Experts must be able to stand, walk, and move around. They also need to use their hands to lift, transport, push, pull, and place objects less than 50 pounds and more than 75 pounds with help. All of these tasks (and any other reasonable job duties as required) are essential for Guest Arrival Specialists. We want to make sure that our guests have a great experience and we do it right every time.