Customer Service Representative – Female Only

Customer Service Representative Job location: Infopark, Kochi

Exp:Freshers and 1+ year experience.

Salary:- Opportunities to grab good salary.

Last Date:04 Jan 2021

RESPONSIBILITIES:

• Managing incoming calls, outgoing calls and customer service inquiries

• Generating sales leads that develop into new customers.

• Identifying and assessing customers’ needs to achieve satisfaction.

• Provide accurate, valid and complete information by using the right

methods/tools.

• Handle customer complaints, provide appropriate solutions and alternatives

within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file

documents.

• Follow communication procedures, guidelines and policies.

• Sending the proposal for the customer and followup with them.

• Establish, develop and maintain positive business and customer relationships.

• Expedite the resolution of customer problems and complaints to maximize

satisfaction.

• Coordinate sales effort with team members and other departments.

• Analyze the territory/market’s potential, track sales and status reports.

• Continuously improve through feedback.

Mail your resume to [email protected] with subject line Customer Service Representative.

Company Name: TSS Information Systems [Infopark,Kakkanad,Kochi]

Website: www.thinkss.com

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