Rooms Controller Job Vacancy in Marriott Al Forsan Abu Dhabi, UAE
Position title
Rooms Controller
  • If possible, assign rooms according to guests' preferences and requests. Prepare key packets and pre-register the designated guests. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm cancellations and reservations. Review out-of-order rooms daily. Document exceptions and ensure rates are in line with market codes. Verify guest billing and adjust accordingly. Documentation and paperwork for guests. Set up/process all guest check-ins/check-outs. Activate the room keys. Secure valid payment. Identify over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to make sure their needs and problems are being addressed. Receive, record and relay messages clearly, accurately and legibly. 

    Respect all company policies and procedures. Keep uniforms clean and professional. Protect company assets. All guests should be greeted and acknowledged according to company guidelines. Use clear, professional language to communicate with others; accurately review and prepare written documents; use appropriate etiquette when answering phones. Coordination of tasks and collaboration with other departments. Assist in departmental leadership. Establish and maintain positive working relationships; help team achieve common goals. Conform to quality assurance standards. For a prolonged period of time, stand, sit or walk. Computers and POS systems allow you to enter and retrieve information. Without assistance, move, lift, transport, push, pull, or place objects less than 10 pounds. Other reasonable job duties, as required by Supervisors.


    Marriott International is an equal-opportunity employer. We are committed to attracting diverse workers and maintaining a people-first culture. We will not discriminate on any protected basis such as veteran status or disability, or any other reason covered by applicable law.
    The Marriott International brand portfolio includes JW Marriott as well as Marriott Hotels. Marriott Hotels Marriott International's flagship brand, containing more than 500 locations around the world, is pushing the boundaries of hostessing so our guests can travel beautifully. You will be able to deliver premium options, sophisticated style and finely-crafted details as a Marriott Hotels host. We will all work together to reinvent travel with our combined imagination and skills.

    JW Marriott This property is part of Marriott International's luxury portfolio. It includes more than 80 properties in unique resort locations and gateway cities around the globe. JW believes that associates are the most important. Because our guests will be happy if we are happy. It's that simple. You will have a unique experience at work with our hotels. JW offers opportunities for development, recognition, and, most importantly, the opportunity to pursue your passions in an environment that is luxurious. The way we treat our associates is the first step to treating guests with exceptional care. This is The JW TreatmentTM.

Job Location
Abu Dhabi, Abu Dhabi, Abu Dhabi, 00000, UAE
Employment Type
Base Salary
AED3,500-AED6,500 Per month
Date posted
Valid through
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Position: Rooms Controller

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