Restaurant Reservations Agent Job Vacancy Abu Dhabi, UAE
Position title
Restaurant Reservations Agent
Description
  • All guests can call and order F&B outlets.
  • When special events occur, telemarkets from our database.
  • Special requests, such as birthday cakes/diet needs, are updated by chefs
  • Assists guests with special requests, such as arranging flowers or balloons.
  • Collectors of outlet guest survey cards, and outlets collected business cards
  • Fills out outlet forms for group reservations.
  • Booking Management: e.g. Hours, overbooking, etc.
  • All reservations are received and supplies and keep outlets are updated daily.
  • Responsible for the guest mailing list campaign.
  • Participates in activities and functions with other outlets as required.
  • As assigned by the superior, performs related duties and special project work.
  • Coordinate with Waiter/Waitress & Minibar Attendant.
  • Excellent communication skills and selling techniques are essential.
  • Responsible for taking orders by telephone and ensuring correct posting in POS system.
  • You must report to duty on time wearing the right uniform, well-polished shoes, and a nametag according to hotel dress code and grooming standards.
  • We provide prompt, efficient, and courteous service at all times.
  • All tasks and duties are carried out according to the requirements of the outlet.
  • Make sure you are familiar with all the services and products that the hotel offers.
  • Be able to comprehend and have a deep knowledge of all the food and beverages offered at the outlets.
  • You will be able to sell and explain all products offered by your department, as well as offer alternatives.
  • Monitor equipment and operating supplies and minimize spoilage.
  • Make sure that your workplace and the surrounding areas are clean and well-organized at all times.
  • Perform the opening and closing of the outlet as required.
  • Assist guests with their inquiries in a professional and courteous manner. Report guest complaints to supervisors.
  • Immediately report guest complaints to supervisors. Ensure follow-up with guest.
  • Knowledgeable to use the existing POS system based upon the level of training and responsibility as assigned by the department.
  • Follow the hotel's policies on fire, hygiene, safety and sanitation.
  • Establish good working relationships with the staff of the hotel and the department they are assigned.
  • Participate in all meetings of staff, departmental training and hotel-initiated learning.
  • Assign reasonable tasks and other duties to the Department Head.
  • As directed by the hotel management, respond to any changes made in the department.
  • Assist with the maintenance of scheduled inventories of products.
  • Assign any other reasonable duties or responsibilities.
  • Maintaining a positive, motivated attitude at all times and practicing self-control.
  • Understanding the monthly profit/loss statement of your department.
  • You should be able to lead and model the service to others.
  • You will be able to provide flawless service according to the hotel's requirements and to the highest standards.
  • Be able to fully understand the outlet concept and act as a guardian for the service, food, and beverages provided and the direction of the team.

Skills & Qualifications

  • It is essential to have a college degree or diploma.
  • Experience in working in luxury hotels is required.
  • Experience working in the Middle East Region would be an advantage
  • A good knowledge of computer systems is a benefit
Job Location
Abu Dhabi, Abu Dhabi, Abu Dhabi, 00000, UAE
Employment Type
Full-time
Base Salary
AED4,500 -AED8,000 Per month
Date posted
07/01/2023
Valid through
07/04/2023
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Position: Restaurant Reservations Agent

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