• All guests can call and order F&B outlets.
• When special events occur, telemarkets from our database.
• Special requests, such as birthday cakes/diet needs, are updated by chefs
• Assists guests with special requests, such as arranging flowers or balloons.
• Collectors of outlet guest survey cards, and outlets collected business cards
• Fills out outlet forms for group reservations.
• Booking Management: e.g. Hours, overbooking, etc.
• All reservations are received and supplies and keep outlets are updated daily.
• Responsible for the guest mailing list campaign.
• Participates in activities and functions with other outlets as required.
• As assigned by the superior, performs related duties and special project work.
• Coordinate with Waiter/Waitress & Minibar Attendant.
• Excellent communication skills and selling techniques are essential.
• Responsible for taking orders by telephone and ensuring correct posting in POS system.
• You must report to duty on time wearing the right uniform, well-polished shoes, and a nametag according to hotel dress code and grooming standards.
• We provide prompt, efficient, and courteous service at all times.
• All tasks and duties are carried out according to the requirements of the outlet.
• Make sure you are familiar with all the services and products that the hotel offers.
• Be able to comprehend and have a deep knowledge of all the food and beverages offered at the outlets.
• You will be able to sell and explain all products offered by your department, as well as offer alternatives.
• Monitor equipment and operating supplies and minimize spoilage.
• Make sure that your workplace and the surrounding areas are clean and well-organized at all times.
• Perform the opening and closing of the outlet as required.
• Assist guests with their inquiries in a professional and courteous manner. Report guest complaints to supervisors.
• Immediately report guest complaints to supervisors. Ensure follow-up with guest.
• Knowledgeable to use the existing POS system based upon the level of training and responsibility as assigned by the department.
• Follow the hotel's policies on fire, hygiene, safety and sanitation.
• Establish good working relationships with the staff of the hotel and the department they are assigned.
• Participate in all meetings of staff, departmental training and hotel-initiated learning.
• Assign reasonable tasks and other duties to the Department Head.
• As directed by the hotel management, respond to any changes made in the department.
• Assist with the maintenance of scheduled inventories of products.
• Assign any other reasonable duties or responsibilities.
• Maintaining a positive, motivated attitude at all times and practicing self-control.
• Understanding the monthly profit/loss statement of your department.
• You should be able to lead and model the service to others.
• You will be able to provide flawless service according to the hotel's requirements and to the highest standards.
• Be able to fully understand the outlet concept and act as a guardian for the service, food, and beverages provided and the direction of the team.

Skills & Qualifications

• It is essential to have a college degree or diploma.
• Experience in working in luxury hotels is required.
• Experience working in the Middle East Region would be an advantage
• A good knowledge of computer systems is a benefit