Reservations Agent Job Vacancy in MINOR Hotels Dubai
Position title
Reservations Agent
Description

You are expected to be a Reservations Agent.

  • Maintain efficient office administration procedures
  • Follow all Standard Operating Procedures.
  • Personal responsibility for driving upselling, and reaching revenue targets within the set timeframes.
  • You must be aware of the Selling Strategy, Rates, Packages, Groups, and Booking Status of the Hotel at all times.
  • All inquiries and reservations must be processed and responded to within 24 hours.
  • Follow-up and trace daily reports in accordance with departmental requirements.
  • Reconfirm bookings and check expected arrivals 1, 3 and 7 days before according to the SOP.
  • The department will protect and detect double bookings and non-guaranteed reservations, as well as filing errors and other inaccuracies.
  • Learn and follow hotel policies regarding cancellations, no-shows, credit and prepayment.
  • Stay current with the latest information and data about the hotel product. This includes room types, rates and relative features.
  • Personal responsibility is required to ensure guest satisfaction and quality product and service. All guest satisfaction issues should be raised, tracked, and addressed promptly.
  • Monitor daily arrivals to ensure all guest requests are fulfilled, realistic expectations are met and reservations are honored.

Qualifications

  • Three years of experience in the hotel reservation and room divisions.
  • Minimum of one year experience in Reservations or Front Office
  • Be familiar with all aspects of the technology used in hotel operations (PMS, RMS) as well as distribution channels.
  • Understanding the local market dynamics, competitors and the events that take place at the destination is key.
  • An advantage is a second language, Arabic Speakers preferred
Job Location
Dubai, Dubai, Dubai, 00000, UAE
Employment Type
Full-time
Base Salary
AED3500-AED8500 Per month
Date posted
13/12/2022
Valid through
14/03/2023
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Position: Reservations Agent

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