Operations Coordinator Job Vacancy in DHL Dubai, UAE
Position title
Operations Coordinator

The original Danzas Company is the brand name. DHL Global Forwarding was founded in 1815 by Louis Danzas. Al Tayer Group, a UAE logistics company, started the business in 1989. Later, Danzas AEI Emirates was rebranded. It has become the most trusted logistics provider in Dubai and Northern Emirates.

Danzas employs 1,200 DHL Certified Logistics and Freight forwarding professionals. This ensures that it retains the best people, attracts, develops, and retains them, executes the best operations and delivers the best customer experience. It provides top-quality transportation services by air, ocean, and road. Danzas is the market leader for Customs Brokerage. It has been awarded with awards for its smart freezone services and clearance services. With warehouse space of over 240,000m2, there is no limit to the size and complexity of a customer.

Connecting people. Improving Lives

We are currently looking for an enthusiastic and passionate Operations Coordinator for Customer Service to be based at the DGF- Industrial Projects. The successful candidate will be responsible for managing customer expectations and executing logistics requirements (FF&CL) within the SOP/process guidelines. This will ensure that all KPI's have been met. The successful candidate will provide innovative logistics solutions to customers, focusing on customer requirements. He/She will also enhance existing processes and continuously seek out new and improved ways to run business operations. To ensure customer loyalty to DGF / Danzas, the successful candidates will establish and maintain strong relationships with all key stakeholders.

Key Responsibilities

  • All actions must be taken according to SOP's specific to the client to meet all hub and shipment KPI's.
  • Provide cost-effective solutions to customers for freight movements that include options on MOT/Transit time. Customer approval is required prior to execution. Pricing team members are also involved for complex or high-return pricing opportunities.
  • Open quotations are a great way to follow up with customers and get feedback on missed opportunities. Give feedback to your line manager or pricing team.
  • As part of improving the client experience and increasing GP / rev, discuss PD key updates with clients.
  • Handovers should be reviewed and shipments properly planned, executed, and invoiced.
  • Coordinate with the respective product operations (AFR/OFR/RF/Network), to ensure that shipments are completed on time. Monitor and track shipment progress from departure to arrival. Make sure all stakeholders (internal and extern) are informed of any deviations or exceptions. Pre-alerts sent promptly and accurately.
  • Client trackers will be updated as per the agreed SLA with the customer.
  • Once a month, review the commercial performance of accounts with supervisors / managers and look for innovative solutions to lower cost, improve processes and increase revenue. Assist KAM/BDM/BDE in the preparation of MBR/QBR meetings.
  • Assure customers receive the right solutions by responding promptly to their inquiries and escalates. Also, keep internal and external stakeholders appraised.
  • Actively seek out and report operational process errors or gaps to your line manager with the goal of continuous improvement.
  • Work with network offices to identify specific trade compliance requirements in your country before you send any shipment.
  • At all times, ensure compliance with HSE standards and trade regulations.

Skills, Qualifications, & Experience:

  • International Logistics - Transportation Management
  • System proficiency - Global Transport Management, Warehouse Management
  • Cost Management
  • Any discipline can be graduated
  • MS Office
  • Minimum 3 years of relevant experience in the Freight Forwarding Industry

We offer

  • Chances to work in a global organization where your ideas and skills can help us achieve our common goals.
  • Potential career advancement
  • Competitive salary
Job Location
Dubai, Dubai, Dubai, 00000, UAE
Employment Type
Base Salary
AED3500-AED8500 Per month
Date posted
Valid through
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Position: Operations Coordinator

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