Front Office Receptionist Job Vacancy in Dubai, UAE
Position title
Front Office Receptionist
Description

Wyndham Dubai Dubai is currently looking for a Front Office Representative to join our team in Dubai.

SUMMARY

This position assists guests professionally, efficiently, and courteously in all Front Office duties. Maintaining a high standard of guest service quality at all times.

Assist in coordination and communication throughout the hotel.

 

KEY RESPONSIBILITIES

  • You must be well-groomed and dressed according to uniform standards to report to work on time.
  • High level of commitment and pride in the workplace.
  • Respect all colleagues and guests in a polite, courteous manner. To offer your full cooperation to guests and provide assistance in a prompt, caring, and helpful manner.
  • To anticipate and respond to guest needs whenever possible to improve guest satisfaction.
  • To project a professional and helpful image to both internal and external customers.
  • To ensure that your guests are satisfied (to have zero complaints about your department).
  • When appropriate, use guest names
  • To be able to identify the various types of rooms and hotel facilities. To know about special events and functions that are held at the hotel every day.
  • You should be familiar with the hotel management, including their office location, roles, and availability.
  • To adhere to the hotel's legal requirements regarding fire, bomb threats, and health & safety.
  • Attend all training sessions if required.
  • Keep your work area clean and tidy at all costs
  • To fully understand the history of Dubai, you will need to know about places of interest, shopping areas, and so forth.
  • To keep your professional confidentiality intact and not divulge any confidential information about the Company.
  • Assist senior managers with any reasonable tasks.
  • To ensure that Hotel & Wyndham Hotel Group standards and procedures are adhered to as instructed.
  • To receive guests at the hotel by using the Hotel & Wyndham Hotel Group standard.
  • Log and resolve guest complaints. If they are not resolved, promptly forward them to the appropriate managerial level.
  • To accurately check in and register guests in accordance with established policies and procedures.
  • For legal compliance, ensure that you accurately copy and file your guest's passport at the time of arrival.
  • To know the Hotel occupancy, average room rate and performance against budget requirements.
  • Be aware of the policies and procedures for Loyalty Club guest relations, concierge desk, and business center.
  • To be a salesperson, anticipate guest needs and offer a room.
  • Follow legal requirements and procedures for your country and company.
  • According to the department standard, cash float must be maintained.
  • You can file forms and correspondence on-the-spot to ensure a neat and organized desk.
  • The Front Office Logbook will allow for good communication and information about previous and future shifts.
  • Participate actively in increasing hotel revenue by upselling, walking in and selling additional services
  • To follow and enforce the hotel credit policy.
  • To immediately update OPERA with any changes.
  • To maintain contact with Reservations to ensure that Reception is up-to-date on all arrivals.
  • To complete all tasks on the daily checklist efficiently and thoroughly.
  • All tasks assigned by Front Office Supervisor, Duty manager or Front Office Manager
  • Assist in coordinating with all departments to ensure that our guests have a pleasant, efficient, and comfortable stay.

 

SKILLS & COMPETENCIES

  • Customer Focus
  • Teamwork
  • Adaptability
  • Strong communication skills
  • Attention to detail

EXPERIENCE & CERTIFICATION

  • Minimum 2 years experience in a comparable position at a Hotel
  • Fluent English language skills, written and spoken, are an advantage. Arabic speakers are an added bonus
  • Positive customer service mindset and team player
  • Knowledge of the OPERA System is essential
  • Ability to work in shifts
  • Computer literate - Ability to stand for 9 hours during a shift
Job Location
Dubai, Dubai, Dubai, 00000, UAE
Employment Type
Full-time
Base Salary
AED3500-AED8500 Per month
Date posted
27/10/2022
Valid through
26/01/2023
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Position: Front Office Receptionist

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