Position title
Front Office Associate
Description

The primary responsibility for the role is to manage guest accounts. This includes receiving and filling out checks, posting, control over safety deposit boxes, mail and information services, cashiering, foreign exchange payments/ settlement of guest account money change, room blocking, inventory, guest check-in, room transfers, and any other guest requirements.

Key Accountabilities

Whenever possible, upsell the hotel to guests.
Keep informed about Citymax hotel policies as they pertain to FO operations and guest services.
Pre-registers and blocks rooms according to reservation requests.
According to established procedures, block rooms are reserved for guests arriving in their place.
Follows through on room-rate-name change changes
Instantly processes all registered cards that have been checked in and creates a folio within the system.
All guest arrivals must be pre-registered.
Double-check the accuracy of pre-registration, allocation of rooms and key jacket.
Every guest is treated with the utmost respect.
Keep the hotel informed about any emergency procedures.
Keep your work area clean and tidy at all times
Weekly inventory checks in the work area. Make requisitions as needed.
Keeps you informed about the system's operation and procedures.
Other duties may be assigned as needed.

Qualifications

Education

Minimum Diploma in any discipline. Preferably Bachelor's Degree in Hotel Management/Course in Hotel Management

Work Experience

Experience in the service/hospitality industry is an asset. 2-3 years of experience in the Front Office would be ideal.

Job Location
Dubai, Dubai, Dubai, 00000, UAE
Employment Type
Full-time
Base Salary
AED3500-AED8500 Per month
Date posted
26/10/2022
Valid through
25/01/2023
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Position: Front Office Associate

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