Floor Supervisor Job Vacancy in Mandarin Oriental Hotel Group, Dubai
Position title
Floor Supervisor
  • You are responsible for understanding and adhering to all corporate policies and standard operating procedures.
  • The MOHG Code of Conduct demands that all business activities and business decisions conform to the general law and all regulations.
  • You have a responsibility and a role to support all learning and developmental activities.
  • You will take all reasonable precautions to protect stored information and you will not divulge, transfer, or otherwise transfer any personal information concerning guests, customers, or colleagues, nor any confidential information about the hotel, unless authorized by the appropriate authority.
  • The hotel will not allow any person to use its network or computers. This is considered a violation of policy and can result in summary dismissal.
  • Mandarin Oriental is committed to being Safe, Sound, and Sustainable.
  • You must adhere to the MOHG Social Media Policy (i.e. You are fully responsible for any content that you post on social media platforms, including your personal website.
  • Mandarin Oriental Jumeira in Dubai is against harassment and discrimination. It is forbidden to discriminate based on gender, disability, physical or mental condition, race or color, religion, national ancestry or citizenship, age or sexual orientation, marital status, or any other reason.
  • Assist the hotel's management in any other duties.
  • Check, inspect and release hotel rooms to allow guests arriving in accordance with the MO standards
  • To ensure the highest level of service, inspect and monitor vacant and stayover rooms.
  • Make sure to be aware of maintenance issues and notify REX.
  • Get a snapshot of daily occupancy, arrivals and departures, traces, and important guests at your house
  • Make daily task sheets with special projects for room attendants.
  • Make sure that you follow the sign-in and out policy
  • Daily briefings and training are conducted for room attendants
  • Keep an eye on stock levels in pantries and take appropriate action if necessary.
  • Be mindful of how you use linen
  • To ensure that arrivals are timely released, coordinate with the Front Office, Engineering and Housekeeping coordinators
  • Oversee daily operations on assigned floors.
  • Pay attention to OOO/OOO rooms in your area
  • To achieve the highest quality standards, train, coach, and motivate room attendants
  • Be customer focused
  • Always be there to help guests and anticipate their needs.
  • Recognize preferences and communicate them accordingly
  • Fulfill guest's needs or communicate them with the appropriate department
  • All MOQA, LQE and LQA standards must be followed at all times
  • Answer guest questions professionally, promptly and with a smile
  • Resolve guest complaints politely and professionally
  • Inspect any complaints from guests and take responsibility for the service.
  • To meet with guests and get to know their preferences,
  • Assist guests with directions and assistance as needed
  • Flexibility to work flexible hours that include weekends, holidays, early mornings and late nights.
  • Professional appearance: Well-groomed, articulate and professional
  • Encourage and support colleagues to develop and grow
  • Train and instruct staff in SOPs, safety, security, and chemical usage
  • Make sure that all reports, task sheets and other documents are filed in the correct manner


Skills & Qualifications


  • Diploma in Senior High School or equivalent.
  • A vocational diploma in hospitality is an advantage.
  • Bachelor's Degree in Hospitality/Hotel/Business Management is an advantage.
  • Experience as a floor supervisor
  • Minimum of 1 year's experience in Housekeeping in luxury hotels
  • Experience in the Middle East is a plus.
  • Experience in hotel pre-opening is a benefit.
  • Experience with HotSOS is a benefit.
  • Effective communication is essential.
  • Arabic speakers are an advantage
  • Capability to organize and plan large projects.
  • You must be able to pay attention to detail and organize multiple tasks efficiently.
  • You have strong problem-solving skills.
  • Professional appearance.
  • Ability to stand for long periods of time.
  • Flexible work hours that can be used to cover emergencies


Job Location
Dubai, Dubai, Dubai, 00000, UAE
Employment Type
Base Salary
AED3500-AED8500 Per month
Date posted
Valid through
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Position: Floor Supervisor

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