Coordinate the preparation, updating and coordination of the operational document for Team leaders and Team members
• Ensure that downstream and upstream parties are informed of any changes.
Assist the team with administrative tasks (Rostering, Training follow-up).
To ensure that special services and catering uplift are provided at all times, it is important to maintain regular contact with Administration, Warewash, Equipment, Transportation, and Airside Logistics.
Make sure that catering staff adheres to quality and hygiene standards. Also, increase awareness of staff handling.
Assure that standards and specifications are upheld and communicate with senior staff on duty when problems arise to inform them if they can be corrected.
Increase staff awareness by constantly referring to photos and menus during work.
Ensure quality records are properly maintained and sent to the division heads for verification and follow-up (TBT, stock and damaged data entry, offload figures ...)).
Staff should be notified if hygiene procedures have been violated.
Use the Quality Policy and Quality System based on ISO 9001:2000 international standards to ensure that each employee is able to fulfill their responsibilities in line with departmental work procedures.
Essential Requirements & Competencies
Must have worked at least one year in the current position
Candidate must not have any outstanding warnings, or disciplinary.
Candidate must be FC02 or above
Higher Secondary Certificate Qualification (or equivalent qualification).
Experience in airline catering or large-volume production facility in food specification, and aircraft equipment.
Excellent English language communication skills, both written and verbal, and excellent interpersonal skills.
Ability to work under pressure and perform in a 24/7 environment.
You have strong organizational and planning skills, and the ability to multitask and manage your time efficiently.
Demonstrates the ability to manage a group of people.
Ability to interpret and read Galley Loading Plans.
Ability to understand and read the menu information as provided by the customer.
Ability to communicate with local customer representatives and respond to their questions and requests for support.
COMPETITIONS AND DESIRABLE REQUIREMENTS
Ability to work cross-functionally at all levels, and to use a team-based approach that includes the ability to manage conflict positively.
Communicates effectively and well-structured, written/oral communication with energy and impact.
High commitment to continuous improvement and adaptability to change.
Ability to solve customer complaints and anticipate customer needs in order to continuously improve service standards