Customer Support Representative Job Vacancy in Dubai, UAE
Position title
Customer Support Representative

Customer support at the highest level, managing customer orders from start to finish. Direct customer engagement.

Duties and Responsibilities:

  • Assist customers with all aspects of their orders, including the end-to-end process Export and local customers
  • Manage inventory stock orders from both internal Tecumseh manufacturing areas and external third-party suppliers/vendors.
  • Input, issue and document POs, PFIs and commercial invoices in Quickbooks.
  • Keep track of import/export orders and create weekly sales dashboards.
  • Keep inventory stock tracker (on-hand, in transit, ordered, and booked).
  • All customer correspondence should be responded to by phone or email.
  • General administrative and secretarial work for the local JAFZA business entity.


  • Bachelor's degree in Commerce/Business Management.
  • Minimum of 3+ years experience in customer service.
  • Experience in international logistics, freight forwarding, and warehousing is a must.
  • Positive attitude towards customer service
  • Fluent English is essential for effective communication.
  • Ability to work in a team and independently.
  • Proficiency in Microsoft Office (Microsoft Excel Word, Outlook).
  • Previous experience with QuickBooks accounting software.
  • Previous experience or knowledge in international trade and logistics.
  • Experience in the HVAC&R trade sector is a competitive advantage.
  • Ability to multitask in a fast-paced environment. Detail-oriented.
Job Location
Dubai, Dubai, Dubai, 00000, UAE
Employment Type
Base Salary
AED3500-AED8500 Per month
Date posted
Valid through
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Position: Customer Support Representative

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