Customer Service Manager Job Vacancy in British Airways
Position title
Customer Service Manager

Are you looking for a challenging role in one of the largest airfreight logistics companies and an FTSE 100 business?

IAG Cargo is in the business to move things. Everything from antibiotics to rhinoceros to gold bullion, avocados to avocados, and everything in between. No matter where they are, everyone has what they need. We open the skies to deliver the goods people really need in an age of closed borders and digital screens.

As the International Airlines Group's logistics and cargo brand, you will be responsible for coordinating the work of Aer Lingus and British Airways as well as Iberia, Level, and Vueling to build and shape a new logistics business. We believe in a world where everything is moving. Our business is built on the values we hold dear. We are building a business that is inclusive and works for our customers and all of our colleagues by delivering on time, improving constantly, working together as a team, and maintaining integrity.

The role

This is a great opportunity to join our global operations team as a Customer Service Manager in Dubai and Kuwait East (CSM). The CSM is responsible to ensure World Class Customer Service by ensuring strong supplier, people, and conformance management. This will allow for safe and secure operation while supporting the commercial team in meeting their QNNR targets. The CSM develops and leads the suppliers and staff in an operational environment. They also manage area processes, procedures, and service levels. The CSM oversees dedicated GHA/IAGC staff. They ensure compliance with all security, operational, and health standards. They ensure that Ground Handling suppliers receive the contract and SLA in full. This helps to drive maximum value. The Middle East is complex and requires strong collaboration, influence and organizational skills. Line flights, trucking, and interline transfers are all part of the operations. It is difficult to assess the security, regulatory and supplier context.

Key Accountabilities

You are responsible for delivering customer service standards at your stations.

Assures compliance with IAGC, Group, and aviation security processes.

GHA performance and quality of service.

Show your passion for Customer satisfaction and be a champion of it all.

Collaborate with the Commercial team to resolve issues

Be within your budget.

Job Location
Dubai, Dubai, Dubai, 00000, UAE
Employment Type
Base Salary
AED4000-AED8000 Per month
Date posted
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Position: Customer Service Manager

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