Customer Service Executive Job Vacancy in Home Box UAE
Position title
Customer Service Executive
Description

Delivers high-quality customer service. This includes interacting with customers and answering customer queries.
Handling CRM system issues and making sure customer complaints are addressed on a priority basis.
Ensure that abandoned calls do not exceed the target percentage
Assist in ensuring that all outbound calls are answered promptly
Assign Zendesk tickets and ensure that they are being resolved in a timely fashion.
Resolving social media complaints.
To ensure that customers receive their refunds within the deadlines, we check all returned orders online and make sure there is no discrepancy between the ordered and received items.
Daily address all CRMs with the approval of the CC manager.
Prepare reports for Open CRMs, confirmation calls on a daily basis, Performance reports monthly and any other unplanned reports.
Transmitting the mattress complaints to the supplier. Follow up to make sure they are resolved within the agreed timeframe.
All customers should be contacted with escalation questions and solutions.
Assisting agents with any technical questions they may have.
Assisting with taking calls and chats when there's a workload in order to reduce pressure on agents and wait times for customers.
Coordinating with Del. Dept. Department.
Jira will raise all technical issues related to online orders and websites. Follow up until they are resolved.
Assist in closing all Hybris tickets promptly.
All your questions regarding online and offline orders will be addressed immediately.
Sending feedback, as they are received in the forms to stores monthly.
Random quality checks on chats, emails, and calls. Highlighting the results for agents when necessary.
Training for all the new features of online shopping, and passing the training on to the agents.

Qualifications

Quality customer service includes interacting with customers, answering their questions, and handling customer complaints.
To ensure customer satisfaction 100%, we co-ordinating with Warehouse staff and stores.
Assisting customers with complaints and managing the CRM system.
Ensure that abandoned calls do not exceed the target percentage
Assist in ensuring that all outbound calls are answered promptly
Assign Zendesk tickets and ensure that they are being resolved in a timely fashion.
Resolving social media complaints.
To ensure that customers receive their refunds within the deadlines, we check all returned orders online and make sure there is no discrepancy between the ordered and received items.
Daily address all CRMs with the approval of the CC manager.
Prepare reports for Open CRMs, confirmation calls on a daily basis, Performance reports monthly and any other unplanned reports.
Transmitting the mattress complaints to the supplier. Follow up to make sure they are resolved within the agreed timeframe.
All customers should be contacted with escalation questions and solutions.
Assisting agents with any technical questions they may have.
Assisting with taking calls and chats when there's a workload in order to reduce pressure on agents and wait times for customers.
Coordinating with Del. Dept. Department.
Jira will raise all technical issues related to online orders and websites. Follow up until they are resolved.
Assist in closing all Hybris tickets promptly.
All your questions regarding online and offline orders will be addressed immediately.
Sending feedback, as they are received in the forms to stores monthly.
Random quality checks on chats, emails, and calls. Highlighting the results for agents when necessary.
Training for all the new features of online shopping, and passing the training on to the agents.

Job Location
Dubai, Dubai, Dubai, 00000, UAE
Employment Type
Full-time
Base Salary
AED3500-AED8500 Per month
Date posted
26/01/2023
Valid through
26/04/2023
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Position: Customer Service Executive

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