Customer Service Agent Job Vacancy in Jetex Dubai, UAE
Position title
Customer Service Agent
  • Manage customer service operations for the company across all communication channels (email, chat, calls) efficiently and promptly
  • Jets' brand identity must be upheld and customers should actively engage with them to ensure they feel valued and supported in all interactions.
  • Accept ownership and identify customers/passengers/guests' complaints, and inquiries, research every issue and provide alternative solutions, striving to consistently meet and exceed customer expectations.
  • Keep customers/passengers/guests' satisfaction at the core of every decision and behavior.
  • Follow the company's standard operating procedure and accurately document customer interactions using the software, scripts, databases and tools available.
  • Participate actively in reporting, escalating and escalating all issues or suggestions for service or process improvements.
  • Keep up-to-date with all information about Jetex, including its services and safety protocols.
  • In every interaction, follow the communication etiquette guidelines and use appropriate verbiage
  • Make sure that management receives all required reports promptly and in accordance with their requirements.
  • Assist with training new agents according to company standards if necessary.
  • All other duties as assigned by the Line Manager in an efficient and timely manner



  • Preferably with Bachelor's Degree in Mass Communication/Administration/Business or any related field


  • Minimum of two years experience in the call center/customer service/telephone operator field, preferably in aviation/hospitality


  • Fluent in English both verbally and in writing
  • It is preferable to be bilingual
  • Expert in Microsoft Office (Word Excel Excel Powerpoint)
  • It is preferable to have experience with contact center software.
Job Location
Dubai, Dubai, Dubai, 00000, UAE
Employment Type
Base Salary
AED4000-AED8000 Per month
Date posted
Valid through
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Position: Customer Service Agent

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