- Responding to clients' emails and calls. Handling customer complaints and providing solutions to customers. Follow up with customers to resolve any problems. Prepare quotations, follow up on all pending jobs, scan and enter job cards report.
This role requires customer service experience in the maintenance industry. At all times, a professional and positive attitude toward customers is essential. Able to manage multiple tasks. Able to handle emergency situations and work under pressure.
About the company
Tool Time LLC was established in 2006. It offers complete facility management solutions for residential and corporate environments. Our success is based on flexibility and innovation. We have the in-house capabilities to provide bespoke multi- and single-service solutions. Tool Time's technical expertise allows for the efficient maintenance of vital services like power, lighting and heating. Our helpdesk provides a single point of contact for customers and offers round-the-clock preventive and corrective maintenance services.
Customer Service Agent
Dubai, Dubai, Dubai, 00000, UAE
AED3500-AED8500 Per month