Customer Sales and Service Agent
Position title
Customer Sales and Service Agent
Description

Provide the best service possible to sell Emirates products, such as cargo products and solutions. This will help improve customer experience and increase company revenues. Cargo Job Description: Respond to customers and agents regarding the import and export of Cargo. This includes all aspects from the quotation to the reservation. Customers can access our system support through our website to allow them to service their needs. - Provide system support to customers to enable them to self-service their requirements on our website. Customers and/or agents should be kept informed about the shipment's status. Ensure that Emirates customers receive the best customer service. Provide details about Emirates tariff fares to them and encourage them to issue online tickets. Customers will be issued Emirates tickets. This includes ensuring that all airline regulations and rules are adhered to and that any customer requests are met. Customers should be aware of all legal requirements for their trip, such as passport, visa, and health requirements. - Provide options for customers on Emirates products and services, such as Skywards memberships, DBB, Dubai stopovers and hotel bookings. - Actively participate in recommending new ideas and making recommendations to improve the service. - Make sure that all ticket-related documentation is filed, timetables are updated, and brochures, sales, and promotional material are properly displayed at each counter. This will help in increasing sales. Only for reservations and ticketing offices - Assist the Customer Sales & Services Team Leader in closing sales and bank monies received at the end of the day. As much as possible, create a customer database and inform potential customers about new services. Customers can then contact the agent for any travel questions. Only Reservations and Ticketing officesQualifications and Experience: Experience: Minimum of 1+ year Customer Service/ Call Center. Knowledge/Skills: Minimum 10 years of schooling. Excellent communication, telephone, and customer service skills. Able to work in a fast-paced sales environment. Computer skills required to use Windows packages, including Microsoft Word/ Excel/ Email. Knowledge of the contact center and industry processes and methodologies. Standard Fares, ticketing courses and Skywards reservations systems.
Salary & Benefits - Join us in Dubai to enjoy a competitive tax-free salary, travel benefits that are only available to our industry, and discounts on hotels and flights around the globe. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. You can find more information about what it's like to live in and work in Dubai in the Dubai Lifestyle section.

Job Location
Dubai, Dubai, Dubai, 00000, UAE
Employment Type
Full-time
Base Salary
AED5,500-AED10,500 Per month
Date posted
08/11/2022
Valid through
11/02/2023
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Position: Customer Sales and Service Agent

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