CRM Trainee - Data Analytics Job Vacancy in Chalhoub Group
Position title
CRM Trainee - Data Analytics

We are a major partner in luxury throughout the Middle East.

We are a leading partner in luxury across the Middle East, with more than 600 stores and 300 brands, and have over 65 years of regional experience. Our goal is to be a major player within the beauty, fashion, and gift sectors.

We are rapidly moving from being a traditional retailer and distributor of luxury goods in the Middle East to becoming a hybrid retailer that brings luxury experiences to customers all over the world.

We are seeking to create a top-notch team in order to fuel our next phase of growth. We aim to improve all aspects of our operations, from physical retail to supply chain and customer loyalty. We are seeking top talent to join our journey together in exploring new horizons.

What are you doing

Offline and Online Communication:

Create newsletters and SMS marketing cloud, and schedule them according to CRM Calendar.

Create clienteling briefs to be shared with stores: Drafting the message to be sent along with an e-card, for example.

Optimized development and deployment of digital marketing campaigns are based on customer insight, business goals and customer behavior.

All brands should implement the Marketing Automation strategies

Data analysis, Reporting:

Assisting the Senior CRM Executive in ongoing projects, presentations, or reports, as needed.

Analyzing every communication according to the KPIs.

Optimize the nature and visualization of metrics.

To provide customer insight and recommendations, perform data analysis and post-activity evaluations.

Multi-functional team coordination

Aligning with marketing executives to determine communication priorities and adapting send-outs accordingly.

Coordinate with the purchasing and supply chain teams to determine in-store availability. Then, adjust the communication content accordingly.

For alignment with Brand guidelines, liaison with the graphic design and marketing teams

Sending briefs to our brands' headquarters to request templates for specific moments. For example, Ramadan greetings, birthday messages, etc.

What you need to succeed

A Bachelor's degree in Data Science/Engineering/MIS or any related field.

Demonstrable analytical skills

Proficiency with Excel, MS Office, or any other programming language.

Fluency in spoken and written Arabic

Excellent communication and coordination skills.

A plus is knowledge of basic HTML and salesforce marketing.

What can we offer you?

You can make your dreams a reality with us. Through enriching experiences, learning opportunities and internal mobility, we will shape your career. We offer a variety of career options for people who are exceptional every day.

Recognizing the importance of your contribution, we offer competitive benefits that include health care, child education contribution, flexible and remote working, as well as exclusive discounts for employees. Click here to view all of our perks.

All Applicants are Invited to Apply

To truly inspire, excite, and delight our customers, it takes a diversity of thought, culture, background, and diverse perspectives. We at Chalhoub Group are committed to diversity and inclusion.

All applicants are welcome to apply and become part of our exciting future. All applicants are given equal opportunities regardless of gender, age or disability.

Job Location
Dubai, Dubai, Dubai, 00000, UAE
Employment Type
Base Salary
AED3500-AED7500 Per month
Date posted
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Position: CRM Trainee - Data Analytics

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