
Who are we
We are a major partner in luxury throughout the Middle East. We are a leading partner in luxury across the Middle East, with more than 600 stores and 300 brands, and have over 65 years of regional experience. Our goal is to be a leading player in the beauty, fashion, and gift sectors. We are rapidly moving from being a traditional retailer and distributor of luxury goods in the Middle East to becoming a hybrid retailer that brings luxury experiences to customers all over the world.
We are seeking to create a top-notch team in order to fuel our next phase of growth. We aim to improve all aspects of our operations, from physical retail to supply chain and customer loyalty. We are seeking top talent to join our journey together in exploring new horizons.
What will you be doing
The RSO Executive is responsible to ensure compliance with all Retail Standard Operating Procedures and Policies. They are first-line support for Retail Stores.
JOB RESPONSIBILITIES
Encourage the adoption of all processes in the store. Identify areas for continuous improvement so that we can adapt our SOPs and store procedures.
Assist in the timely resolution of problems when and where necessary
Assists the store's first line of support
Make store visits and develop action plans based on the identified issues
Analyze RSO platform and identify areas for improvement with store managers. Then, recommend actions plans
Ensure that action plans are followed and that you escalate as necessary
Support physical and digital initiatives that impact store operations
Encourage the adoption of new technologies and processes
Ensure compliance and adherence to store project checklists. Investigate the cause of delayed incidents/Acts and arrange follow-up with service providers – ensuring that there is escalation, if necessary
Make sure new joiners are properly trained, and that refresher training is done regularly
Assist store managers and area managers with assessing the need for technical trainings related to store operations
During store visits, measure the level of knowledge and acceptance of SOPs by teams.
Assist area managers and store managers in identifying and recommending training.
Any new training requirements should be escalated to Regional Training Operations
Perform tactical training as needed and in a timely manner
Collaboration with service providers can help you increase efficiency
Quarterly reviews of store operations performance with Area Managers
Review quarterly with service providers about service quality and SLAs
What you need to succeed
Minimum of 2 years experience in Luxury Retail Store Operations
Minimum of two years experience in compliance with store policies
Minimum of one year experience in training and developing retail staff
COMPETENCIES
Analytical Thinking
Project Management
Change Management
Effectiveness measurement
Standard Operating Procedures
Understanding and developing your self
Demonstrating customer Centricity
Engaging and developing team members
Effective Communication
Demonstrating personal resilience and adapting to change
Quality Management
Being Inclusive
Collaboration and Influencing with Respect & Trust
Driving Results
What can we offer you
You can make your dreams a reality with us. Through enriching experiences, learning opportunities, and internal mobility, we will shape your career. We offer a variety of career options for people who are exceptional every day.
Recognizing the importance of your contribution, we offer competitive benefits that include health care, child education contribution, flexible and remote working, as well as exclusive discounts for employees. Click here to view all of our perks.
All Applicants are Invited to Apply
To truly inspire, excite, and delight our customers, it takes a diversity of thought, culture, background, and diverse perspectives. We at Chalhoub Group are committed to diversity and inclusion.
All applicants are welcome to apply and become part of our exciting future. All applicants are given equal opportunities regardless of gender, age or disability.