Chalhoub Group Job Vacancy for Retail Store Operations in Dubai, UAE
Position title
Retail Store Operations (RSO) Executive

Who are we

We are a major partner in luxury throughout the Middle East. We are a leading partner in luxury across the Middle East, with more than 600 stores and 300 brands, and have over 65 years of regional experience. Our goal is to be a leading player in the beauty, fashion, and gift sectors. We are rapidly moving from being a traditional retailer and distributor of luxury goods in the Middle East to becoming a hybrid retailer that brings luxury experiences to customers all over the world.

We are seeking to create a top-notch team in order to fuel our next phase of growth. We aim to improve all aspects of our operations, from physical retail to supply chain and customer loyalty. We are seeking top talent to join our journey together in exploring new horizons.

What will you be doing

The RSO Executive is responsible to ensure compliance with all Retail Standard Operating Procedures and Policies. They are first-line support for Retail Stores.


Encourage the adoption of all processes in the store. Identify areas for continuous improvement so that we can adapt our SOPs and store procedures.

Assist in the timely resolution of problems when and where necessary

Assists the store's first line of support

Make store visits and develop action plans based on the identified issues

Analyze RSO platform and identify areas for improvement with store managers. Then, recommend actions plans

Ensure that action plans are followed and that you escalate as necessary

Support physical and digital initiatives that impact store operations

Encourage the adoption of new technologies and processes

Ensure compliance and adherence to store project checklists. Investigate the cause of delayed incidents/Acts and arrange follow-up with service providers – ensuring that there is escalation, if necessary

Make sure new joiners are properly trained, and that refresher training is done regularly

Assist store managers and area managers with assessing the need for technical trainings related to store operations

During store visits, measure the level of knowledge and acceptance of SOPs by teams.

Assist area managers and store managers in identifying and recommending training.

Any new training requirements should be escalated to Regional Training Operations

Perform tactical training as needed and in a timely manner

Collaboration with service providers can help you increase efficiency

Quarterly reviews of store operations performance with Area Managers

Review quarterly with service providers about service quality and SLAs

What you need to succeed

Minimum of 2 years experience in Luxury Retail Store Operations

Minimum of two years experience in compliance with store policies

Minimum of one year experience in training and developing retail staff


Analytical Thinking

Project Management

Change Management

Effectiveness measurement

Standard Operating Procedures

Understanding and developing your self

Demonstrating customer Centricity

Engaging and developing team members

Effective Communication

Demonstrating personal resilience and adapting to change

Quality Management

Being Inclusive

Collaboration and Influencing with Respect & Trust

Driving Results

What can we offer you

You can make your dreams a reality with us. Through enriching experiences, learning opportunities, and internal mobility, we will shape your career. We offer a variety of career options for people who are exceptional every day.

Recognizing the importance of your contribution, we offer competitive benefits that include health care, child education contribution, flexible and remote working, as well as exclusive discounts for employees. Click here to view all of our perks.

All Applicants are Invited to Apply

To truly inspire, excite, and delight our customers, it takes a diversity of thought, culture, background, and diverse perspectives. We at Chalhoub Group are committed to diversity and inclusion.

All applicants are welcome to apply and become part of our exciting future. All applicants are given equal opportunities regardless of gender, age or disability.

Job Location
Dubai, Dubai, Dubai, 00000, UAE
Employment Type
Base Salary
AED6,100-AED18,000 Per month
Date posted
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Position: Retail Store Operations (RSO) Executive

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