Position title
Call Center Executive
Description

Roles & Responsibilities

  • Use the Bedashing telephone etiquette and call handling system to answer phone calls quickly and accurately.
  • Answering telephone calls, interviewing clients, verifying information, and confirming client requests.
  • Selling additional services through the identification of opportunities to up-sell treatments and explaining new services.
  • By entering information, maintains a call center database.
  • All client appointments must be confirmed.
  • Manage your computer booking system effectively and ensure accurate communication
  • Maximizes booking system by minimizing gaps between bookings. Assists with achieving each branch's target.
  • Explains procedures to clients (children policy, arrival policies, etc. ); answer questions; provide information.
  • It informs guests about their points accumulation from treat cards and provides treatments based on that information.
  • Understanding the customer is key to building strong customer relationships and customer trust.
  • Promote Bedashing services, retail, and active promotion over the phone
  • Worked towards team goals and showed initiative in achieving them.
  • Assist the team leader in completing assignments.
  • Be familiar with all aspects of the SOPs for call centers
  • Adheres to guidelines and standards; recommends improvements.
  • Assists with daily updates and closing reports.
  • Participate in training opportunities and update job knowledge.
  • Maintains equipment in operation by following established procedures and reporting malfunctions.
  • Reputation Enhances Bedashing Beauty Lounge by accepting ownership of new and unique requests; exploring possibilities to add value to job achievements.

Requirement:

  • Gender: Female (For ladies’ salons)
  • Languages: English and Arabic
Job Location
Dubai, Dubai, Dubai, 00000, UAE
Employment Type
Full-time
Base Salary
AED3000-AED5000 Per month
Date posted
23/10/2022
Valid through
23/01/2023
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Position: Call Center Executive

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