Answer, record, log and process guest calls.
Assist in operating a telephone switchboard station.
Receive guest calls for do not disturb, wake-up, screening, do not disturb, forwarding, conference calls and TDD relay call.
Notify guests about any messages.
You can monitor busy lines and unanswered calls, check with callers on hold for status updates, and offer to answer a message.
Relay messages clearly, accurately, and completely.
As needed, activate/deactivate guest rooms' message lights.
Instructions should be given to guests about how to access the internet. Guests who have problems can contact customer service.
To ensure that the equipment works correctly, test it.
Special requests of guests with special needs should be addressed.
If necessary, contact the appropriate department or individual to address guest request, problem, or call.
Ensure that guests are contacted as soon as possible to resolve any issues or requests.
As needed, dispatch bell staff and valet staff.
Respect all company policies and procedures. Report accidents, injuries and unsafe work conditions immediately to your manager. Ensure that you are professional and clean. Protect company assets. All guests should be welcomed and acknowledged according to company guidelines. Use clear, professional language to communicate with others; use appropriate etiquette when answering phones. Establish and maintain positive working relationships; help the team achieve common goals. Respect quality assurance standards and expectations. For a prolonged period of time, stand, sit or walk. Computers and/or POS systems allow you to enter and retrieve information. Without assistance, move, lift, transport, push, pull, or place objects less than 10 pounds. Other reasonable job duties, as required by Supervisors.
Marriott International is an equal opportunity employer. We are committed to attracting diverse workers and maintaining a people-first culture. We will not discriminate on any protected basis such as veteran status or disability, or any other reason covered by applicable law.
With the opening of St. Regis New York, luxury hospitality was established for the first time more than 110 years ago.
St. Regis has been a symbol for uncompromising elegance and personalized service since John Jacob Astor IV opened his masterpiece of Beaux-Arts on New York's Fifth Avenue.
St. Regis has more than 40 top addresses worldwide. It is the place where trends are born and boundaries are broken, and guests can live extraordinary lives.
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