If guest requests, calls, or problems arise, contact the appropriate department (e.g., Sales, Data Administration, Accounting). Utilize up-selling and sales techniques to maximize revenue and maintain guest loyalty at Marriott. As a thank you gift for their patronage, determine and present complementary to them (e.g. rewards points, tickets to shows, gift certificates). Externally and internally, increase brand awareness. Redeem Marriott Rewards points by processing requests. All reservations, cancellations, changes and cancellations that are received by mail, fax or phone will be processed. When making guest reservations, enter your Marriott Rewards information. Answer all guests' calls, questions, and concerns. General office tasks to support Sales & Marketing, such as filing, sending emails and typing, faxing, and other administrative duties.
Assist the management in motivating and training employees. Respect all company policies and procedures. Keep uniforms clean and professional. Protect company assets. All guests should be greeted and acknowledged according to company guidelines. Use clear, professional language to communicate with others; accurately review and prepare written documents; use appropriate etiquette when answering telephones. Establish and maintain positive working relationships; support the team to achieve common goals; listen to and respond to employees' concerns. To ensure that others meet quality standards and expectations, monitor their performance. You can read and visually verify information in many formats. Without assistance, move, lift, transport, push, pull, or place objects less than 10 pounds. Other reasonable job duties, as required by Supervisors.