The Front Office Clerk assists guests with their check-in, check-out, and audits.

What should I do?

You will be responsible for providing reception services to guests from check-in to check-out. The first impression of guests is made by the receptionist. Therefore, you must complete the following tasks with the highest standard:

• In a timely and efficient way, you can achieve positive results from guest queries
• Ensure a smooth reception experience for guests, including check-in/out and audit procedures.
• Make sure that the Front Office Manager, and Reception Supervisors, are fully informed of any feedback received from guests or other departments.
• At all times, demonstrate a high standard of customer service
• Participate in appropriate training courses and help with the Night Team’s training and development efforts.
• Demonstrate knowledge of hotel rooms, rates, packages, promotions, and other product information necessary to perform daily tasks
• Maximize hotel occupancy and up-sell techniques to promote services and facilities
• Follow the hotel credit policy to accept foreign currency, cash and credit cards.
• Respect all safety and security laws, including fire regulations and hotel security.
• When working with front-of-house equipment or property management systems, it is important to follow policies and procedures.
• Be consistent with company branding
• Assist other departments as needed

What are you looking for?

The Front Office Clerk for Hilton brands is always on the ground working with guests and other team members. You must have the following attitudes, behaviors, skills, and values to be successful in this role:

• Experience in customer-focused industries
• High school diploma or equivalent
• Positivity and positive communication skills are key to success
• High-quality customer service is our commitment
• Excellent grooming standards
• Ability to work independently and in a group
• Competent IT proficiency

You would find it advantageous to show the following abilities and distinctions in this position:

• Experience in cash handling

How will it feel to work at Hilton?

Hilton is the world's leading hospitality company. It operates in every sector of the lodging industry, from luxury resorts and full-service hotels to mid-priced hotels and extended-stay suites. Hilton has been providing business and leisure travelers with the best in accommodation, service, amenities, and value for nearly 100 years. Hilton is committed to continuing its legacy of offering exceptional guest experiences across all its brands. We all share the vision of "filling the earth with light and warmth of hospitality", which unites us all to create extraordinary hospitality experiences across the globe every day. Our amazing team members are the core of everything!