Call Center Job in Sharjah UAE | Air Arabia Jobs 2021

Call Center Job in Sharjah UAE | Air Arabia Jobs 2021

About Air Arabia:
Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport.

1- Call Center Agent – Inbound
Full Time
Sharjah, UAE

Job Purpose:
To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Job Responsibilities:
A– Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
B– Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
C- Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.

Requirements:
A- High School/Diploma or equivalent.
B- Capable of using technology systems and tools such as Microsoft Office.
C- Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).

For more details, please scroll down & see the details.

Last Date to Apply: Nov-10-2021

Air Arabia Careers – United Arab Emirates

TitleCall Center Job in Sharjah UAE | Air Arabia Jobs 2021
Hiring OrganizationAir Arabia
Job LocationSharjah, UAE
Date PostedOct/23/2021
Base SalaryAED
DescriptionListed below
Employment TypeFull Time
Valid UntilNov/10/2021

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